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Jigluhood support

Knowledge entries

Here you can see entries in the space’s knowledge wiki.

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Subject Last editor Published
Published: Saturday, 21 November 2009
What's new in Jiglu November 2009

For users My Home Further changes have been made to your personal home page to give you a better overview of activities taking place in your spaces and help you quickly locate...

Stephen Hebditch 14:31
Published: Monday, 9 November 2009
Service status

We've had a recent update. Let us know if you spot something not working right or any pages that don't appear as they should.

Stephen Hebditch 18:34
Published: Sunday, 21 June 2009
What's new in Jiglu June 2009

For users My Home Your personal home page has been redesigned to give a better overview of the activities taking place in your spaces and to allow you to better manage any...

Stephen Hebditch 11:33
Published: Tuesday, 16 June 2009
How do I get pictures on the home page of my space?

How to get pictures and text on to your home page.

Stephen Hebditch 21:04
Published: Thursday, 12 March 2009
What's new in the Jigluhood March 2009

Information about all the changes we've made in Jigluhood spaces for the March 2009 release.

Stephen Hebditch 16:21
Published: Friday, 17 August 2007
Stopping Auto Reply Messages

Some auto-responders seem to enjoy sending out of office or vacation messages back to the list, over and over again, much to the annoyance of other list users. We, in common with other mailing list and group services, conform to RFC 3834 (http:/​/​www.faqs.org/​rfcs/​rfc3834.html), which specifies amongst other things that auto-responders should identify list posts, and discard them, and also identify the messages they send out as autogenerated.

Nigel Cannings 10:18
Published: Monday, 30 July 2007
How can I get a full Atom feed?

By default, any Atom feed from your space will give you the headlines, not the full contents. To get that, you need to add ?content=original after the +atom in the feed URL.

Nigel Cannings 11:46
Published: Tuesday, 8 May 2007
Can spammers get my address from Jiglu?

To prevent spammers harvesting e-mail addresses from Jiglu.com we don't show any e-mail addresses on the site unless you're logged on. Even if you are logged on, addresses are encoded in a way that makes it hard for spammers to be able to read them.

Stephen Hebditch 09:57
Published: Monday, 23 April 2007
How do I delete a space?

Made a mistake? Need to delete a Space? If you go to the Settings page for a Space, at the bottom of the page you should find a 'Delete' link. You'll then need to confirm that you really do want to remove it as once it's gone, it's gone.

Stephen Hebditch 16:04
How can I get help on using the system?

We have extensive context sensitive help documentation built in to the system: The first is a "hover" tooltip. Just leave your mouse over the heading of the item you need help with, and a brief caption appears. For more detailed help, click the Help tab at the right hand side of the toolbar. This is context sensitive, so will try to help you at whatever point you find yourself in the system.

Stephen Hebditch 16:02
Published: Thursday, 29 March 2007
Feeds, Glorious Feeds

Jiglu was designed from the ground up as a community collaboration and knowledge tool - But because of some of the features we have added, it has the ability to do some pretty smart things from the personal productivity point of view. One of these is the ability to take a bunch of RSS or Atom feeds, and have Jiglu "read" them, link them, and then pump the relevant information back out at you in a number of different ways.

Nigel Cannings 15:39
Why am I not getting any e-mail from you?

Periodically, we may end up on someone's Black List - Not because we are spammers, but because, from time to time, people use an "@jiglu.com" address when they are spamming - Worse still, they sometimes even forge headers to make it look like we are sending these messages from our server Jiglu.

Nigel Cannings 15:30
How does the HTML Editor work? How do I get plain text input?

Two related questions. How does the HTML Editor work? If you are creating items on the web (eg a discussion message or a knowledge entry), or you're replying, you get a text box with an HTML editor (like a word processor for Web pages) One frustration with this is that when you want to reply to a discussion message, you seem to get caught in the original message, with a line on the left hand side,like this: Hello there How are you There are a few...

Nigel Cannings 15:25
Can I get a weekly Support Newsletter?

Can I get a weekly newsletter, and stop getting an e-mail every time someone sends something in?!

Nigel Cannings 15:24
Can I start/link to a Knowledge wiki entry from an e-mail?

Now, even I was surprised we do this. Let's say you're typing an e-mail about the meeting minutes from the 29th, and you know that you want to type them up in Jiglu, or even better, get someone else to do it. Dead easy.

Nigel Cannings 07:16
Published: Monday, 26 March 2007
How do I invite people to join my Space?

Can't work out how to invite people to join your shiny new space? Here's how.

Nigel Cannings 16:30
Published: Wednesday, 6 December 2006
Why do my members have to register?

Good question - you can join other services by sending an e-mail with a request to join, or even send an e-mail to <group>-(Address removed) Aren't we shooting ourselves in the foot by not making it easier for people to join? The fact is that in time, all mailing lists and group services will require some registration details, in particular of age.

Nigel Cannings 17:51